Support & FAQs

Frequently asked questions

What is Yi Zhi Bi?

Yi Zhi Bi brings real fruit refreshment to everyday life. Our story began with Laiyang pears in Shandong, China, and has grown into a wider range of fruit juices and blends. Here in Singapore, we’re bringing that fruit-first spirit to active mornings, busy workdays and moments worth sharing.
What makes Laiyang pear special?

It comes from Laiyang, Shandong, where the pears have been cultivated and celebrated for centuries. Shaped by the region’s distinctive soil and seasons, the Laiyang pear is known for its crisp flesh, abundant juice and distinctive sweetness. Long cherished as a symbol of abundance and hospitality, it remains the fruit at the heart of our story, and a lovely place to start exploring our range.
I’m new to Yi Zhi Bi. Which juice should I try first?

Start where our story began: Laiyang pear. Our 100% Not From Concentrate (NFC) Laiyang Pear Juice is our signature choice. Prefer a familiar flavour? Try apple or orange. For something more adventurous, explore Laiyang Pear & Double Pomelo or Guava & Amla.
What does NFC mean?

NFC stands for “Not From Concentrate.” It means the juice has not gone through a process of removing water to make concentrate and adding it back later. Our 100% NFC Laiyang Pear Juice offers a simple way to enjoy our signature fruit.
Is 100% juice the same as NFC juice?

They describe different things. “100% juice” tells you the juice content, while “NFC” describes how it is made. A juice can be 100% fruit juice whether it is made from concentrate or not. Look for “NFC” in the product name if that’s your preference.
What’s the difference between the 100%, 80% and 60% pear drinks?

The percentages describe the fruit juice content, not the sugar content. Our range includes 100% pear juice alongside drinks labelled 80% and 60%. Each has its own recipe, so check the ingredients and nutrition information when choosing your favourite.
Are all Yi Zhi Bi drinks 100% fruit juice?

Our range includes both 100% fruit juices and drinks with other juice percentages, as well as fruit and botanical blends. You’ll find the juice percentage in the product name or on the pack, making it easier to choose what suits you.
Are your fruit juices halal-certified?

Yes. All our fruit juice ranges are Halal-certified by Shandong Halal Certification Service (SHC), giving you added confidence in the care and standards behind each product. The current certification covers all of our fruit juices and botanical blends and is valid until 22 July 2029. For complete peace of mind, you may look for the Halal certification mark on the product packaging, and our Halal Certification page. Should you have any further clarifications, please feel free to reach out to our team via the contact form.
Are your juices suitable for vegans or people with allergies?

Our juices are thoughtfully crafted with fruit at the heart of every recipe. As formulations may vary across our collection, we recommend reviewing the ingredient and allergen information on each product’s packaging to ensure it is suitable for your individual dietary requirements. For guests with specific allergies, intolerances or vegan preferences, our team is always happy to provide further guidance on a particular product, so you can enjoy your choice with confidence.
Can children or pregnant customers enjoy the herbal blends?

Our herbal blends are crafted with a considered selection of fruit and botanical ingredients, created to offer a refreshing and naturally inspired drinking experience. As nutritional needs and sensitivities can differ during pregnancy and childhood, we recommend reviewing the full ingredient list before consumption. For additional peace of mind, pregnant customers and parents of young children may wish to seek guidance from a qualified healthcare professional, particularly where there are specific dietary considerations or sensitivities. Should you have any questions about a particular blend, our team would be pleased to guide you through its ingredients, so you can make a choice with confidence.
What does your pear juice taste like?

Think mellow fruit sweetness with a refreshing finish. Laiyang pear is a gentler flavour to explore if you usually reach for citrus. Recipes differ across the pear range, so you may discover more than one favourite.
What is Laiyang Pear & Double Pomelo juice?

It brings together the mellow sweetness of Laiyang pear and the bright citrus character of pomelo. It’s a refreshing option when you enjoy pear but feel like a little citrus lift.
What is amla in your Guava & Amla juice?

Amla is also known as Indian gooseberry. In this blend, its tangy character meets guava’s fragrant tropical sweetness for a flavour with a little more contrast. A good one to explore when you’re in the mood for something different.
What does hawthorn juice taste like?

Our hawthorn drinks have a bold, tangy-sweet flavour with fruit pulp for texture. Try one if you enjoy a tart finish, or serve it alongside a meal for a refreshing change from your usual drink.
How are the herbal pear drinks different?

They pair Laiyang pear with additional botanical ingredients for a different flavour experience. Our Herbal Ingredients blend includes honeysuckle flower, malva nut, lotus leaf and lily bulb. Our Loquat & Monk Fruit drink has a separate recipe featuring loquat, monk fruit and other botanicals. Check the full ingredient list to find the blend that suits you.
Which size should I choose?

Choose the size around your day. Our 245ml and 310ml formats are handy for a smaller refreshment, while the 460ml bottles are convenient to take along. For pouring at home or sharing over a meal, explore the 1L and 1.25L options. Available sizes vary by flavour.
Can I buy individual drinks or full cartons?

Yes, our current range offers individual cans, bottles or carton options. Try a flavour first or stock up on a favourite. Select your preferred option on the product page and check the carton quantity before adding it to your basket.
Does “no added sugar” mean sugar-free?

No. Fruit juice naturally contains sugars from the fruit. “No added sugar” means no sugar has been added; it doesn’t mean the drink contains no sugar. Check the nutrition panel for the total sugar content and the amount in your serving.
Do all your drinks have no added sugar?

We offer no-added-sugar options, including our signature 100% NFC Laiyang Pear Juice. Recipes vary across the range, especially our juice drinks and botanical blends, so check the individual product’s ingredients and label for additional details.
Do your juices contain preservatives, colours or sweeteners?

Our 100% fruit juice range is made without preservatives, artificial colours or added sugar, allowing the natural taste and character of the fruit to remain at the forefront. As each product is crafted to its own recipe, ingredients may vary across our wider collection. For complete clarity and peace of mind, we recommend referring to the ingredient list on each product’s packaging for the most accurate information.
What does “functional hydration, the fruitful way” mean?

It’s our way of bringing fruit refreshment into life in motion, from morning walks and workouts to workdays and weekends out. Choose a flavour you enjoy and a size that fits your routine, with water as the foundation of your daily hydration.
Can I enjoy Yi Zhi Bi around a workout?

A serving of juice can be a refreshing part of your day before or after activity. Fruit juice provides fluid and carbohydrate, but your needs depend on the activity, its duration and your overall diet. Keep water close by, and choose your serving to suit you.
Is fruit juice a replacement for eating fruit?

Whole fruit still deserves a place in your day. Juice offers a different way to enjoy fruit flavour, but it generally contains less fibre than whole fruit. Enjoy it alongside a varied diet rather than as a replacement for your fruit servings.
How should I serve the juices?

We love them chilled, whether you’re opening a can after a busy morning or pouring a glass with a meal. You can also use your favourite flavour in a smoothie or mocktail for a different way to refresh.
How do I store my juice, and how long does it last after opening?

Our juices are crafted to be enjoyed whenever you are ready. Store unopened products at ambient temperature in a cool, dry place away from direct sunlight. Once opened, keep refrigerated and enjoy within 24 hours for the best taste and freshness. As our juices are made with real fruit, natural sediment may occur, this is completely normal. Simply shake well before drinking. For your safety, please do not purchase, open or consume the product if the container is swollen, leaking, damaged, or if the seal has been broken.
What happens to the fruit pulp after juicing?

The story continues after the pour. Remaining fruit pulp is repurposed as fertiliser for orchards or feed for livestock, helping put more of the fruit to use. It’s part of our approach to making more of every harvest.
Where can I buy Yi Zhi Bi?

Shop our range here on the website, or visit our Find Us page to explore our list of retail partners. Looking for a particular flavour or size? Check with the store before heading over, as availability can vary.
How much does delivery cost?

We offer standard delivery within 7 working days for $5, or free for orders over $40. Alternatively, express delivery is available within 5 working days for $15.
What should I do if there’s a problem with my order?

We’re here to help. Use the form on our Support & FAQ page and include your order number and a short description of the issue. For a product concern, please keep the packaging so we can look into it. We will reach out to you at the earliest to assist you.
Can I enquire about bulk orders for my office, café or event?

Planning to share a little refreshment? Send us an enquiry through our support form with your preferred products, estimated quantity, required date and delivery location. We can discuss the available options with you.
How can I connect and be part of the Yi Zhi Bi community?

Visit our Events page and follow our Singapore social channels to see where we’re showing up. From active days to shared refreshments, we’d love you to be part of our next chapter.
Can Yi Zhi Bi support or sponsor our event?

We’d love to hear what you’re planning. Use the enquiry form on our Events page to tell us about your event, its date and location, your audience and the support you have in mind. We’ll review the opportunity and see whether there’s a good fit.
What is the Juice Club?

A little more fruit to look forward to. Join our email list for fresh updates, community happenings and stories from orchard to everyday life, all delivered to your inbox.

Need Additional Support?

Fill in the form below, and we are here help.